輔助連結

觀看串流影片之網路環境,須以寬頻或光纖連接網路,請勿使用撥接上網。

You will need a broadband or fibre internet connection - dial up will not work.


請勿使用無痕視窗或以訪客模式觀看串流影片。

Streams will not allowed to be watched in incognito or guest mode.


裝置建議

請參考下表,依照您平時固定使用之作業系統,選用可支援觀影的瀏覽器:



作業系統要求

您可在安裝Windows 7以上的PC,或者安裝OS X 10.12以上的Mac電腦上觀賞,也可在裝有Chrome的安卓系統平板裝置或手機上,以及裝有Safari的iPhone或iPad上使用。我們不支援Linux系統及其裝置。下方詳列系統要求:

- 使用Windows桌機及筆電

作業系統:Windows 7、Windows 8.1或是Windows 10。 可支援的瀏覽器:Google Chrome、Firefox、Microsoft Edge、Internet Explorer或是Opera。請注意目前已停止支援Windows 7上的Internet Explorer;除此之外,建議使用最新版本的瀏覽器,未更新至最新版本之瀏覽器有可能無法支援播放。

- 使用Mac 桌機及筆電

作業系統:Mac OS X系統10.12版本或以上。可支援的瀏覽器:Google Chrome、Firefox、Safari或是Opera。建議使用最新版本的瀏覽器,未更新至最新版本之瀏覽器有可能無法支援播放。

我可以在Linux系統的裝置上觀看嗎?

不可以。基於內容的安全保護機制,我們的播放器無法支援Linux平台。


我可以在iPhone或iPad上觀看嗎?

可以。您可以在安裝 iOS 11.2或較新版本的裝置上,使用Safari觀賞。建議使用最新版本的瀏覽器,先前版本有可能無法支援播放。

我可以在安卓系統的裝置上觀看嗎?

可以。您可以在安裝安卓6.0或更新版本的裝置上,使用Chrome觀賞。建議使用最新版本的瀏覽器,先前版本有可能無法支援播放。

我沒法播放串流內容,該怎麼辦?

請先檢查您的硬體及軟體配置,是否已滿足上述最低要求。 我們使用自適性串流技術,放映品質會依據您的網路連線速度自動調整。針對HD高畫質內容串流,建議使用VDSL、有線固網或者光纖網路;透過一般ADSL寬頻連線,播放品質將依據您的無線網路供應服務商所供應的網路條件,無法保證您所觀看之影片能隨時以HD高畫質之標準進行播放。

我忘記密碼了,該怎麼辦?

只要在【登入】頁面點選【忘記密碼】並輸入您註冊時使用的電子郵件信箱,您會收到一封重設密碼的郵件。

為何影片播放延遲或不流暢?

若您的網路連線速度不佳或者時好時壞,容易影響播放時的畫面流暢度。若遇上畫面停頓或不流暢,請試著調低您目前所設定的播放畫質。

我可以用Chromecast投放內容嗎?

您可以使用PC、Mac電腦或安卓系統裝置,透過Chrome瀏覽器投放內容。

我該如何用Chromecast投放瀏覽器Chrome的內容?

請先確認您的Chromecast已連接至電視以及Wi-Fi網路,再進行以下步驟;您的裝置需與Chromecast連接至相同的Wi-Fi網路。關於Chromecast連接電視以及/或者Wi-Fi網路之相關資訊,請參閱support.google.com/chromecast
1. 確認您使用最新版本的Chrome瀏覽器,請參閱【設定】->【關於Google Chrome】,並將您的瀏覽器更新至最新版本。相關操作與疑難排除請參閱【如何更新Chrome】(https://support.google.com/chrome/answer/95414)
2. 在瀏覽器中,移至您想要播放的內容頁面並點擊播放。
3. 選取畫面右下角的【投放】圖示
4. 選取您的Chromecast裝置
5. 您選取的內容即會在Chromecast裝置中播放




What are the system requirements?

You can watch on PCs running Windows 7+, and Intel-based Macs running OS X 10.12+. You can also watch on Android tablets and phones using Chrome and on iPhones and iPads using Safari. Linux devices are not supported and will not work. You will need a broadband or fibre internet connection - dial up will not work. You’ll find a complete list of requirements below.

- For Windows Computers

Windows 7, Windows 8.1 or Windows 10.
Google Chrome, Firefox, Microsoft Edge, Internet Explorer or Opera. We recommend using the latest version of your browser as earlier versions may not be supported.
Internet Explorer on Windows 7 is no longer supported.

- For Mac Computers

Mac OS X 10.12 or later.
Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser as earlier versions may not be supported.
You will need a broadband or fibre internet connection - dial up will not work.



Can I watch on my Linux device?

No, unfortunately due to the level of protection on the content, our player doesn’t support playback on linux platforms.



Can I watch content on my iPhone/iPad?

Yes, you can watch content using Safari and this requires iOS 11.2 or later. We recommend using the latest version of your browser as earlier versions may not be supported.



Can I watch content on my Android Device?

Yes, you can watch content using Chrome and this requires Android 6.0 or later. We recommend using the latest version of your browser as earlier versions may not be supported.



I can’t stream any of the content, what’s going on?

Check your minimum system requirements above. We recommend that you update to the latest version of your browser.
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. For High Definition (HD) streaming we recommend VDSL, cable or fibre connections as we cannot guarantee consistent HD streaming on ADSL.



What happens if I forget my password?

Simply click Forgot your password on the Sign In page, enter the email address you used when you created an account and a link to reset your password will be sent to you.



Why does video playback stall or not play smoothly?

If your internet connection is poor or inconsistent you may experience problems during playback. Try lowering the playback bitrate.



Can I Chromecast content?

You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices.



How do I watch content using Chromecast from Chrome?

Make sure you have connected your Chromecast to your TV and Wi-Fi network then follow the steps below. Your device must be connected to the same Wi-Fi network as your Chromecast. For information or assistance connecting Chromecast to your TV and/or Wi-FI network, see support.google.com/chromecast.
1. Make sure you’re using the latest version of Chrome by navigating to Settings > About Google Chrome and update your Chrome browser to the latest version, if necessary. If you’re having trouble, here’s how to update Chrome. 2. In Chrome browser go to the film or TV page and start playing the content.
3. Select the Cast icon in the bottom right hand corner.
4. Select your Chromecast device.
5. The film or TV episode will now start playing on your Chromecast device.